Republic of the Philippines
OFFICE OF THE CITY ADMINISTRATOR
City of Legazpi
CITIZEN’S CHARTER
Frontline Services/Availability of such services | Step-by-Step Procedure | Officer/ Employee Responsible | Max of Time transaction | Documents presented | Fees |
---|---|---|---|---|---|
For signature of Checks/ documents | Submit documents to the receiving section @ the City Admin Office for review and record purposes. | AO II | 2 minutes | Checks with attachments (voucher, POs etc) | None |
Wait for signature/ approval of CA on the request; | City Administrator | ||||
Proceed to the CMO for the release | |||||
Assistance to clients seeking queries, advises, complaints and other concerns | Submit a copy of complaint @ the City Admin Office receiving area for record purposes. | AO II | 30 sec | Photocopy of complaint | |
Proceed to CA and have a brief interview/ discussion of the complaint and wait for referrals/ instructions | City Administrator | 15-30 minutes | |||
SPMS Documents | Submit SPMS documents to the receiving section @ the City Admin Office for review. | AO II | 40 sec | SPMS document with “Mark” PMT reviewed | |
Wait for action/signature/ approval of CA on documents submitted; referrals to concerned departments as needed. | City Administrator | 10-15 minutes |
COMPLAINTS MAY BE FILED IN WRITING OR IN PERSON TO: Mr. Carlos A. Ante, City Administrator, 2nd Floor City Hall Compound, Legazpi City
Clients with pending documents are advised to follow-up the next working day due to the unusual circumstances beyond the control of this office.
Service Pledge: CA office commits to provide effective and efficient administrative support to the City Mayor’s Office in the supervision of the departments/ offices within the LGU.
For inquiries, feedback mechanisms, suggestions, Recommendation as well as Complaints, you may send it to any of the following personnel:
1. Mr. Carlos A. Ante, City Administrator,Office of the City Administrator, 2nd Floor City Hall Compound, Legazpi City, Tel No: 480-0139