Republic of the Philippines
OFFICE OF THE CITY ENGINEER
City of Legazpi
CITIZEN’S CHARTER
Frontline Service: Repair of Facilities and Equipment
Schedule of Availability of Service: 24/7
Who may avail the Service: LCH Internal Clients
Total Maximum Duration: 19 hours and 20 minutes
| Step | Client’s Activity | EFM ACTION | OFFICE/PERSON RESPONSIBLE | DURATION | DOCUMENTARY REQUIREMENTS | FEES |
|---|---|---|---|---|---|---|
| One | Request repair through maintenance Request Form | Accept Client’s request | Maintenance Personnel/Admin Aide IV/Admin Aide lll | 5 mins | Maintenance Request Form | |
| Prepare pre-inspection of the facility/parts/equipment | Maintenance Personnel/Admin Aide IV/Admin Aide lll | 30 mins | Inspection Report | |||
| Approve Pre-Inspection Report | Engineer ll | 5 mins | Inspection Report | |||
| Notify the end user if facility/part/equipment is under warranty/need to repaired outside or need to be replaced Prepare PR or Cost Estimate of the facility/parts/equipment |
Admin Aide lV Admin Aide lV |
5 mins 2 hours |
Purchase Request | |||
| Review the specifiactions of the facility/parts/equipment listed in the PR and endorsed the documentto the Procurement Section | ENGINEER II | 5 mins | Inspection Report Purchase Request | |||
| Record and release the PR to the Procurement Section | Admin Aide lV | 10 mins | ||||
| Repair the facility/parts/equipment Prepare post Inspection Report |
Maintenance Personnel/Admin Aide lV/Admin Aide lll | 16 hours | Inspection Report | |||
| Certify that the facility/parts/equipment is in good working condition | Engineer ll | 10 mins | Inspection Report | |||
| Approve post Inspection Report | Engineer ll | 5 mins | Inspection Report | |||
| Record Client’s Maintenance Requests | RMO ll | 5 mins |