Republic of the Philippines

OFFICE OF THE CITY MAYOR

City of Legazpi

CITIZEN’S CHARTER

Vision:

We envision an office of good governance that foster a performance-driven, transparent, and empowered workforce, responsive to the growing demands of the City Government of Legazpi.

Mission:

The City Mayor’s Office ensures that the full range of health, education, employment, social services, safety, business, and economic development information, services and opportunities are accessible to every constituents of the City of Legazpi.

FRONTLINE SERVICES/ AVAILABILITY OF SUCH SERVICE STEP BY STEP PROCEDURE OFFICER/ EMPLOYEE RESPONSIBLE MAX TIME OF TRANSACTION DOCUMENTS PRESENTED FEES
Assistance to clients seeking queries, advises, complaint, medical/ financial/ burial / educational assistance Present a copy of documents AA IV 2 min Photocopy of communication letter/medical prescription/hospital bill/ proof of billing /death cert none
Endorse to concerned officer /employee AA I 3 min
Review presented documents AO IV 5 min
Proceed to the executive assistant for release of medical/ educational/financial/ burial assistance EXECUTIVE ASST IV 5 min
Receiving of Incoming Communication for LCE Receive / record communication and caption for action of LCE AO IV 5 min Letter of intent/ communication letter none
Forwarded to LCE for appropriate action CHIEF OF STAFF 3 min
Endorse and deliver to concerned offices upon LCE instruction/action AA I 5 min
Releasing of outgoing communication Receive / record communication for signature of LCE/ Officer AA IV 3 min Travel order/ SP resolution/ Ordinance/ Appropriation Ordinances/ Executive Order/ Memo/ Certification/ Recommendation/ Senior citizen card/ Business permit/ Mayor’s clearance/ DILG certification / Special permit/ Truck ban/ Operational permit/ Overtime/ Project turn over/Program of works/ Clearances/ARO/ Notice of meeting/ Contract of service/ Annual investment program/ Annual procurement/PWD card none
Forwarded to LCE for appropriate action CHIEF OF STAFF 3 min
Wait for signature approval of LCE/ Officer LCE/ EXECUTIVE ASST IV 5 min
Releasing of document upon signed /approved by the LCE/ Officer AA I 3 min
Appointment of meeting, wedding, courtesy call, speaking engagement and invitation to the LCE Present invitation/ appointment letter CHIEF OF STAFF 2 min Invitation/ appointment letter none
Present document for solemnization AA I 2 min Marriage license / affidavit of cohabitation none
Receive/ record/ review financial documents for signature of LCE/ officer AA IV 2 min cheques/alobs/voucher/pr/po/ certification/ payroll
Receiving and releasing of financial document Forwarded to LCE/ officer for signature CHIEF OF STAFF/ AA IV 2 min
Wait for signature approval of LCE/ Officer EXECUTIVE ASST IV/ LCE
Release of financial documents upon signed by LCE/ Officer AA IV/ AO IV 3 min
Releasing of outgoing communication Receive / record communication for signature of LCE/ Officer AA IV 3 min Travel order/ SP resolution/ Ordinance/ Appropriation Ordinances/ Executive Order/ Memo/ Certification/ Recommendation/ Senior citizen card/ Business permit/ Mayor’s clearance/ DILG certification / Special permit/ Truck ban/ Operational permit/ Overtime/ Project turn over/Program of works/ Clearances/ARO/ Notice of meeting/ Contract of service/ Annual investment program/ Annual procurement/PWD card none
Wait for signature approval of LCE/ Officer LCE/ EXECUTIVE ASST IV
Releasing of document upon signed /approved by the LCE/ Officer AA I 3 min
Appointment of meeting, wedding, courtesy call, speaking engagement and invitation to the LCE Present invitation/ appointment letter CHIEF OF STAFF 2 min Invitation/ appointment letter none
Present document for solemnization AA I 2 min Marriage license / affidavit of cohabitation none
Receiving and releasing of financial document Receive/ record/ review financial documents for signature of LCE/ officer AA IV 2 min cheques/alobs/voucher/pr/po/ certification/ payroll
Forwarded to LCE/ officer for signature CHIEF OF STAFF/ AA IV 2 min
Wait for signature approval of LCE/ Officer EXECUTIVE ASST IV/ LCE
Release of financial documents upon signed by LCE/ officer AA IV/ AO IV 3 min
Accommodation of use for the Legazpi Centers (Legazpi Convention, Ibalong Centrum for Recreation, Ibalong Conference Room) Submit a copy of letter of intent address to the LCE for approval CHIEF OF STAFF/ AA IV/ 2 min Letter of intent for the use of Legazpi Centers
Check availability at calendar of activities AA I 2 min
Wait for the approval of LCE LCE

*Update on this charter is on-going.