Republic of the Philippines
OFFICE OF THE CITY MAYOR
City of Legazpi
CITIZEN’S CHARTER
FRONTLINE SERVICES/ AVAILABILITY OF SUCH SERVICE | STEP BY STEP PROCEDURE | OFFICER/ EMPLOYEE RESPONSIBLE | MAX TIME OF TRANSACTION | DOCUMENTS PRESENTED | FEES |
---|---|---|---|---|---|
Assistance to clients seeking queries, advises, complaint, medical/ financial/ burial / educational assistance | Present a copy of documents | AA IV | 2 min | Photocopy of communication letter/medical prescription/hospital bill/ proof of billing /death cert | none |
Endorse to concerned officer /employee | AA I | 3 min | |||
Review presented documents | AO IV | 5 min | |||
Proceed to the executive assistant for release of medical/ educational/financial/ burial assistance | EXECUTIVE ASST IV | 5 min | |||
Receiving of Incoming Communication for LCE | Receive / record communication and caption for action of LCE | AO IV | 5 min | Letter of intent/ communication letter | none |
Forwarded to LCE for appropriate action | CHIEF OF STAFF | 3 min | |||
Endorse and deliver to concerned offices upon LCE instruction/action | AA I | 5 min | |||
Releasing of outgoing communication | Receive / record communication for signature of LCE/ Officer | AA IV | 3 min | Travel order/ SP resolution/ Ordinance/ Appropriation Ordinances/ Executive Order/ Memo/ Certification/ Recommendation/ Senior citizen card/ Business permit/ Mayor’s clearance/ DILG certification / Special permit/ Truck ban/ Operational permit/ Overtime/ Project turn over/Program of works/ Clearances/ARO/ Notice of meeting/ Contract of service/ Annual investment program/ Annual procurement/PWD card | none |
Forwarded to LCE for appropriate action | CHIEF OF STAFF | 3 min | |||
Wait for signature approval of LCE/ Officer | LCE/ EXECUTIVE ASST IV | 5 min | |||
Releasing of document upon signed /approved by the LCE/ Officer | AA I | 3 min | |||
Appointment of meeting, wedding, courtesy call, speaking engagement and invitation to the LCE | Present invitation/ appointment letter | CHIEF OF STAFF | 2 min | Invitation/ appointment letter | none |
Present document for solemnization | AA I | 2 min | Marriage license / affidavit of cohabitation | none | |
Receive/ record/ review financial documents for signature of LCE/ officer | AA IV | 2 min | cheques/alobs/voucher/pr/po/ certification/ payroll | ||
Receiving and releasing of financial document | Forwarded to LCE/ officer for signature | CHIEF OF STAFF/ AA IV | 2 min | ||
Wait for signature approval of LCE/ Officer | EXECUTIVE ASST IV/ LCE | ||||
Release of financial documents upon signed by LCE/ Officer | AA IV/ AO IV | 3 min | |||
Releasing of outgoing communication | Receive / record communication for signature of LCE/ Officer | AA IV | 3 min | Travel order/ SP resolution/ Ordinance/ Appropriation Ordinances/ Executive Order/ Memo/ Certification/ Recommendation/ Senior citizen card/ Business permit/ Mayor’s clearance/ DILG certification / Special permit/ Truck ban/ Operational permit/ Overtime/ Project turn over/Program of works/ Clearances/ARO/ Notice of meeting/ Contract of service/ Annual investment program/ Annual procurement/PWD card | none |
Wait for signature approval of LCE/ Officer | LCE/ EXECUTIVE ASST IV | ||||
Releasing of document upon signed /approved by the LCE/ Officer | AA I | 3 min | |||
Appointment of meeting, wedding, courtesy call, speaking engagement and invitation to the LCE | Present invitation/ appointment letter | CHIEF OF STAFF | 2 min | Invitation/ appointment letter | none |
Present document for solemnization | AA I | 2 min | Marriage license / affidavit of cohabitation | none | |
Receiving and releasing of financial document | Receive/ record/ review financial documents for signature of LCE/ officer | AA IV | 2 min | cheques/alobs/voucher/pr/po/ certification/ payroll | |
Forwarded to LCE/ officer for signature | CHIEF OF STAFF/ AA IV | 2 min | |||
Wait for signature approval of LCE/ Officer | EXECUTIVE ASST IV/ LCE | ||||
Release of financial documents upon signed by LCE/ officer | AA IV/ AO IV | 3 min | |||
Accommodation of use for the Legazpi Centers (Legazpi Convention, Ibalong Centrum for Recreation, Ibalong Conference Room) | Submit a copy of letter of intent address to the LCE for approval | CHIEF OF STAFF/ AA IV/ | 2 min | Letter of intent for the use of Legazpi Centers | |
Check availability at calendar of activities | AA I | 2 min | |||
Wait for the approval of LCE | LCE |
*Update on this charter is on-going.