Republic of the Philippines
URBAN POOR AFFAIRS OFFICE
City of Legazpi
CITIZEN’S CHARTER
Frontline Services/Availability of Such Services | Step-by-Step Procedure | Officer/ Employee Responsible | Maximum Time of Transaction | Documents to be Presented | Amount of Fees |
---|---|---|---|---|---|
Provision of Relocation Sites to informal settlers or displaced constituents due to development or those living in danger areas | Assist the applicants to write a letter to the City Mayor requesting for slot in the relocation/resettlement sites. | UPAO Coordinator/ Staff | 15 to 20 minutes | Letter received by the City Mayor’s Office with attached referral slip of the City Mayor | None |
Interview and assign batch number and require the applicants to make daily follow-up by personally reporting to our office and affix their signature in the attendance sheet. | UPAO Staff | 15 minutes | Letter received by the City Mayor’s Office with attached referral slip of the City Mayor | None | |
Determine the qualified applicants to be awarded a slot in the relocation/ resettlement sites upon completion of the required number of follow-ups and orientation of the terms and conditions of occupancy. | UPAO Coordinator/ Staff | Within the year | Attendance Records | None | |
Conduct monthly monitoring/ site inspection of the actual occupants in the relocation and resettlement sites. | UPAO Coordinator/ Staff | Within the month | Monthly inventory list | None | |
Confiscate the slot from the beneficiaries who were found out to have violated the terms and conditions of occupancy. | UPAO Coordinator/ Staff | Within the year | Monthly inventory list | None | |
Acquisition, Appraisal and Disposition of the City owned/ acquired properties (land) | Process documentary requirements of applicants on the City owned/ acquired properties. | UPAO Coordinator/ Staff | Within the day | Documents | None |
Prepare the schedule of payments of the appraised value made by the Appraisal Committee for lots offered for sale through socialized housing on installment scheme and the corresponding penalties for past due. | UPAO Coordinator/ Staff | Within the day | Print-out of the payment schedule | None | |
Extending Technical Assistance | Prepare subdivision plans and schemes upon the receipt of complete documents. | UPAO Coordinator | On-going | Sketch Plan | None |
Assist in the formation of Homeowners Association. | UPAO Coordinator | As the need arises | List of Officers | None | |
Initiate dialogue/ negotiation with the landowners and informal settlers regarding the implementation of land banking. | UPAO Coordinator | As the need arises | Attendance Sheet | None | |
Validate the application for APEC & LCWD service connection and check if the applicant is included in the list of beneficiaries of particular site. | UPAO Coordinator/ Staff | 10-15 minutes | Application letter | None | |
Prepare, issue and sign the requested certification of the qualified applicants for APEC and LCWD service connection. | UPAO Coordinator | 10 minutes | Certification | None | |
Prepare, issue and countersign the certification of full payment for the City owned/ acquired properties (land) to be signed by the City Treasurer and City Mayor. | UPAO Coordinator | Within the day | Certification | None | |
Prepare, issue and sign other certifications for whatever purpose it may serve. | UPAO Coordinator | 10 minutes | Certification | None | |
Initiate the implementation of RA 7279 (UDHA) | UPAO Coordinator | Within the year | Reports | None | |
Assistance to Clients | Attend/ answer queries of clients/ applicants. | UPAO Staff | 5 minutes | Guestbook | None |
Receiving of Incoming Communications | Receive, record and file Incoming letters/ communications, request and queries. | UPAO staff | 5 minutes | Letter-communication | None |
Forward received documents to UPAO Coordinator for appropriate action. | UPAO Staff | 5 minutes | Letter- communication | None | |
Releasing of Outgoing Communications | Record, release and file duly acted upon letter/ communications, requests and queries after approval of the UPAO Coordinator and other concerned signatories. | UPAO Staff | 5 minutes | Letter- communication | None |
Meetings/ Coordination with National Agencies (NGA’s) | Initiate meeting/ coordination with NHA for lands required for socialized housing. | UPAO Coordinator | As the need arises | Attendance Sheet/ Minutes of Meeting | None |
Prepare/ distribute notice of meetings. | UPAO Staff | Within the day | Notices | None | |
Submit minutes/ resolutions of the meeting undertaken | UPAO Coordinator/ Staff | Soonest | Minutes of Meeting | None | |
Support on Financial Assistance | Assist in the preparation of documentary requirements for relocation or financial assistance to evictees/displaced by development. | UPAO Coordinator/ Staff | 2-3 days | Documents | None |
Prepare, sign and submit financial documents such as payroll, vouchers, obligation requests with complete attachments. | UPAO Coordinator/ Staff | 2-3 days | Documents | None |
SERVICE PLEDGE:
Our Office commits to take charge of the disposition of lands acquired by the City Government intended as resettlement areas for displaced families due to development and evictions by virtue of court orders, and areas classified as danger zone. Further, we commit to identify and curtail nefarious and illegal activities of professional squatters and squatting syndicates.
For inquiries and/or complaints, may be filed in writing or in person to: ENGR. AUGUSTO B. ANTE, UPAO Coordinator
*updates on this charter is on going.